Health care Services
Paying for services,
Insurance, Medicare & Medicaid
Access to excellent and timely health care services is essential. Consult with:
● Your health insurance carrier,
● Your Medicare Summary Notice,
● Log into your MyMedicare.gov account, or
● Call the Connecticut Department of Social Services to find out about paying your health care bills.
Medicare is a federal program that provides health coverage if you are 65 and older or if you have a severe disability no matter your income. It has several parts and can be confusing, so here is an informative and brief (3.5 minutes) official introductory video:
If you would like to know when and how to enroll in Medicare:
Medicaid is a state and federal government program that provides health coverage if you have a very low income, including eligible low-income adults, children, pregnant women, elderly adults and people with disabilities. Some people, especially the elderly, may qualify for both programs (are dual Medicare-Medicaid eligible).
Here are some similarities and differences between these two public health care programs:
Note: If you have questions about Medicare and Medicaid please visit the
New London Senior Center at 120 Broad Street, New London, CT 06320.
You can make an appointment by calling 860 447 5232 before your visit.
State Health Insurance Assistance Programs
Provides free assistance to help Medicare beneficiaries navigate the Medicare program. Connecticut´s program is called CHOICES that helps older adults and persons with disabilities. For more information on CHOICES call 1 800 994 9422 to speak with a counselor in your area or visit
It is important that you communicate well with the medical providers. Take with you a list with your questions to the medical visit. You will not forget to ask any item!
If Spanish is your preferred language you can request an interpreter in some medical offices. Here you will find useful tips on how to find a Spanish speaking provider:
Health care services
In the following link, you may find a doctor in various specialties in the area of New London, CT:
Below is a list of medical offices (community health centers, medical groups, and hospitals) in the New London area. Contact any of them about becoming a patient and scheduling an appointment. Some providers have walk-in medical service, so you can go when the office is open without needing a previous appointment. Clearly, in case of a medical emergency, you need to call 911.
Community health centers
Community Health Center, Inc.
635 Main Street
Middletown, CT 06457
Health Center Sites:
CHC of Groton, 333 Long Hill Road, Groton
CHC of New London, 1 Shaw’s Cove, New London
CHC of Old Saybrook, 263 Main Street, Room 202, Old Saybrook
Generations Family Health Center
40 Mansfield Avenue
Willimantic, CT 06226
Health center cites:
Main Site: 40 Mansfield Avenue, Willimantic, CT 06226
54 Reynolds Street, Danielson
330 Washington Street, Suite 510, Norwich
37C Kennedy Drive, Putnam
Backus Hospital Mobile Unit
United Community & Family Services
34 East Town Street
Norwich, CT 06360
Health center sites:
UCFS Health Center/Edward & Mary Lord Center, 47
Town Street Norwich
70 Main Street, Jewett City
400 Bayonet Street, Suite 103, New London
212 Upton Road, Suite C, Colchester
Center for Work & Family, 21 Chicago Avenue, Groton
Claude Chester School, 1 Harry Day Drive, Groton
Mystic River Homes Congregate, 205 Elm Street, Noank
Generations Family Health Center
Ross Adult Day Care, 165 McKinley Avenue, Norwich
Sheltering Arms Retirement Residence, 165 McKinley Avenue, Norwich
Shoreline Adult Day Care 1 Beechwood Drive, Waterford
St. Jude’s Common, 3 Myrtle Drive, Norwich
Rock Nook, 77 East Town Street, Norwich
Waterford Country School, 78 Hunts Brooke Road, Quaker Hill
Westside School, 250 Brandegee Avenue, Groton
Northeast Medical Group Walk-In Care – New London
194 Howard Street, New London, CT 06320
Telephone: 860 443 7907
Pequot Health Center – Groton
52 Hazelnut Hill Rd, Groton, CT 06340
Telephone, closes at 11pm, open Saturdays: (860) 446-8265
West Side Medical Center – Norwich, Uncasville
606 W Main St, Norwich, CT 06360
Telephone, closes 6pm: (860) 889-1400
620 Norwich-New London Turnpike, Uncasville, CT 06382
Telephone, closes 5pm: (860) 892-8012
Backus Outpatient Care Center – Norwich
111 Salem Turnpike Norwich, CT 06360
Telephone, closes 6pm, open Saturdays: (860) 425-8722
William W. Backus Hospital
(affiliated to Hartford HealthCare)
326 Washington St., Norwich, CT 06320
Telephone: 860 889 8331 (Main), 860 823 6300 (Patient)
Other medical support
Visiting Nurse Association of Southeastern Connecticut
403 North Frontage Road, Waterford, CT 06385
Telephone: 860 444 1111 (Waterford), 860 510 0035 (Old Saybrook)
John J. McGuirk Department of Veterans Affairs Outpatient Clinic
Shaw´s Cove Four, New London, CT 06320
Telephone: 860 437 3611
Behavioral health & substance abuse
Your emotional, psychological, and social wellbeing are key ingredients for thinking, your mood, and your behavior. For that reason, mental health is as critical as physical health. Behavioral disorders may be caused by family history, stress, diseases, and life experiences.
Substance abuse can damage your health in a severe manner. It usually occurs when you are facing a mental health situation that leads to the misuse of alcohol, illegal drugs, and improper use of medications.
There is help! Please, seek help and someone to talk to. The following link presents important information and hotlines:
In the New London area, seek help from the following services:
United Community Family Services, Behavioral Health Office
New London Behavioral Health Office
351 North Frontage Rd., Suite 24, New London, CT 06320
phone 860 442 4319
Office hours for behavioral health services
Monday, Wednesday: 8am-6pm
Tuesday, Thursday: 8am-8pm
Office in Norwich, phone 860 822 4938
Caregiving can be provided by family members and networks of friends in the community; social service agencies; and private institutions. They include a wide variety of services such as support to foster independence and healthy aging; cultural and leadership opportunities; prevention of health crises and of elder abuse; and promotion of social integration through
programs that are offered by city senior centers — for example, the New London Senior Center.
One major part of caregiving services is adequate housing for
older persons. Housing options may include:
a. Independent home living hen the loved one is in good health
b. Subsidized housing through the US Department of Housing
and Urban Development (HUD.GOV)
c. “Village” residences and retirement communities
d. Assisted living, and
e. Nursing homes
Subsidized housing —through HUD.GOV —supports elders and
people with disabilities access affordable home units.
“Villages” represent housing units with transportation, home
health care, and other services for community residents.
Retirement communities are developments that consist of
apartments and homes that are usually purchased by older
Assisted living are housing options that include care, board, and help with some activities of daily living. Finally, nursing homes are housing options with the highest level of care outside of a hospital.
The following link provides guidelines on how to find adequate care:
Seven senior living communities in the town of New London provide combinations of low income- affordable housing, assisted living, nursing care, respite care and short term care. In addition, there are thirty-three senior living options in the proximity of New London.
In the following link from the Family Giving Alliance, you can find helpful information on caregiving. Services include assistance to care recipients living at home, living arrangements, support and policies for family caregivers, general information, legal services, and government health and disability programs.